Return or Exchange
1: How do I return or exchange an item?
Log in to your account and select Return an item to create your prepaid return label. Within this section, you will also choose whether youd prefer a refund, store credit or exchange, as well as the reason for the return. Drop off your return at any Australia Post office so we can safely track your return parcel's journey back to us.
Log in to your account and complete the online form to create your prepaid return label. Within this section, you will also choose whether youd prefer a refund, store credit or exchange, as well as the reason for the return. You can schedule a courier pickup or drop off your return at any local NZ Post Shop.
2: When will I receive my refund?
Returns are sent back via standard post so they take 2-7 business days to reach our warehouse. Once received, your request will be processed within 1-3 business days. For refunds back to your original payment method, please note that your financial institution may need 3-5 days to clear the funds back into your account.
Keep an eye out for email notifications - well keep you updated along the way!
3: Whats our returns policy*?
We have 3 rules of returns, item(s) must be returned:
- Item(s) must be returned within 100 days of purchase; 100 starts from the date of purchase to when it is received at our warehouse
- Item(s) must be unworn and unused with the original tags still attached. Items sealed for hygiene reasons can only be returned if the seal is intact.; and
- Item(s) must be in the original packaging which must be in original condition. This includes branded dust bags and shoe boxes. You dont need the clear plastic packaging.
If your item matches all of these condition, you can lodge a return.